This Privacy Policy describes how jundostudios.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit Jundostudios.com, we collect certain information about your device, your interaction with Jundostudios.com, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Use of Your Personal Data

Jundo Studios may use Personal Data for the following purposes:

What information do we gather about you?

We collect personal information directly from you. The types of information we may collect include your name, email address, postal address, phone number, credit card or other payment information, age, location, and any other information you choose to provide. We also collect information from you automatically, including:

• • Transactional Information: When you make a purchase or return, we collect information about the transaction, such as product detail, purchase price, and date of the transaction.
    
    
  • Log Information: We collect information related to your access to and use of our website, including the type of browser you use, access times, pages viewed, your IP address, and the page you viewed before navigating to our website.
    
    
  • Device Information: We collect information about the computer or mobile device you use to access our website, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
    
    
  • Location Information: We may derive the approximate location of your device from your IP address. We may also collect geolocation information from your device in accordance with your device settings.
    
    
  • Payment Information: When you make a purchase we may collect identifiers such as your full name and billing address in connection with your purchase. Our store is hosted on Shopify Inc, a third-party services provider. After you place an order on our website you will need to make payment for the goods or services you have ordered.  We share your personal information with third parties which process payment card transactions on our behalf. Our third-party payment processors collect, use and process your information, including payment information, in accordance with their privacy policies. You can access their privacy policies via their own website
    
    
  • Information Collected by Cookies and Similar Tracking Technologies: We may use tracking tools like browser cookies, flash cookies, pixels, and web beacons. Please see “How do we use browser and mobile-based cookies and other tracking technologies?” for more information.
  • Disclosure for a business purpose: shared with our processor Shopify.

How do we gather information?

We collect information directly from you including:

• If you register an account with us
• In connection with an online purchase
• If you upload or share a photo or other digital content through one of our websites or mobile apps, or share content linking to any of our social media platforms
• If you enroll in our loyalty program
• If you participate in a contest, or promotion or If you return a product
• If you contact us via e-mail or through our customer service
• In connection with your interactions with our Skin Concierge service, including the personal information you provide when you complete a Skin Concierge questionnaire
• In connection with your interactions with us as a registered user of our website or mobile app
• We may use tracking tools like browser cookies, flash cookies, pixels, and web beacons to collect information from you. Please see “How do we use browser and mobile-based cookies and other tracking technologies?” for more information.

How do we use your information?

We may use your personal information in the following ways:

• To provide, maintain and improve our products and services
• To fulfill your order, including to send you emails to confirm your purchase, and provide you with updates with respect to your order status and shipment, to provide you with related customer service in order to manage our contractual relationship with you, as necessary, to comply with our legal obligations.
• To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, and rewards and promotions, unless you have directed us not to contact you
• To administer our promotions and our rewards scheme
• To help us better understand your shopping needs and preferences and provide consistent, personalized services and experiences across our products
• To help us address problems with and improve our website design, products and services
• To enhance your shopping experience
• To analyze trends and statistics, audits, develop new products, enhance our website, improve the Services, identifying usage trends for our website and determining the effectiveness of promotional campaigns
• To protect the security or integrity of our website and the Services, including to perform security analyses to verify that the Services are working properly and have not been compromised based on our legitimate interests
• For internal and operational use, such as to enable the website to function
• For other purposes when in identified or aggregate form

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information, including credit card numbers, email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify, Sendcloud & Omnisend. 
  

Financial information

Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. Credit card information is entered directly into our payment partner's systems and is not transferred or stored in our systems. In addition, we may obtain information as a result of authentication or identity checks.

Customer support information

• Examples of Personal Information collected: Name, billing address, shipping address, payment information, including credit card numbers, email address, and phone number
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Disclosure for a business purpose: Shopify 

 Third Party Links

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for the content or accuracy of third party websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Behavioural advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
•  We use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  
  

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Retention

We retain personal information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law.  

The criteria used to determine our retention periods include:  

• The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or make purchases on our website);
• Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or
• Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).  

Selling Personal Information

Jundo Studios does not sell personal information.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

 

Cookies

How do we use cookies and other tracking technologies?

Our websites use the cookies and other tracking technologies listed below, to help enable you to shop on our websites and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience. Cookies, pixel tags, and other tracking technologies help us better understand your shopping needs and preferences tell us which parts of our website you have visited and facilitate and measure the effectiveness of our advertisements, and provide consistent and personalized services and experiences.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, you may not be able to access your account information or make purchases on our websites.

We use the following cookies to optimize your experience on our Site and to provide our services.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes to this Privacy Policy will become effective when we notify you of the changes. Your use of the website or Services following any such updates will constitute your acceptance of such updates.  If we make a material change that will apply to information that we have already collected, we will seek your affirmative consent to such a change.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@jundostudios.com or by mail using the details provided below:

Wolfskuilseweg 80, 6542 JL Nijmegen, Netherlands

Last updated: 04-12-21

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here. https://ico.org.uk/make-a-complaint/]